Smart customer representatives at work

While the digitalization of customer relations has become a necessity, Zack.ai and Bulutistan, which focus on artificial intelligence and cloud technologies with their advanced solutions, started a collaboration to integrate artificial intelligence supported smart assistants into businesses with the slogan: “AI Supported Smart Assistant for Everyone”. Zack.ai and Bulutistan chatbots will support both customer relations and digital reputation management of brands with smart assistants that respond to comments by scanning social media. Bulutistan CEO Begim Başlıgil said that: “We are a cloud computing platform of 100 people serving together with our more than 40 teammates who are experienced in their fields and our strategic solution partners that we act together in our ecosystem. Thanks to the platform we offer, all data is safely processed, stored and instantly accessed in the cloud with innovative services. We work with more than 300 companies and holdings, each of which is the leader of its field. In this period when the digital transformation of companies is accelerating with the effect of the pandemic, cloud computing services are at the center of this transformation. With the ‘Pay As You Go’ model, we make it easier for companies to invest in digital transformation. Within the scope of cooperation with Zack.ai, we will provide cloud smart assistant services to all individuals and companies with domestic resources.” Zack.ai CEO and Co-Founder Mete Gönç pointed out that the solution works integrated with different channels such as WhatsApp, Facebook, Messenger, Twitter, Instagram and said that: “We will provide smart customer representative services through different channels. As a new communication channel with the customer, we will create the opportunity to get to know the customer better.”